Effective Date: 25/04/2025
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At KeyCareers, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it. By using our services, you agree to the terms outlined in this policy.
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1. Information We Collect
We collect personal information that you provide to us directly when using our services, including but not limited to:
Personal Identification Information: Name, email address, phone number, LinkedIn profile, and any other contact details you provide.
Career-related Information: CV content, job history, career goals, and other information necessary to provide the services you have requested.
Payment Information: When processing payments, we collect transaction details such as billing information. We use third-party payment processors (e.g., Stripe) for transactions, and they handle your payment information securely. We do not store payment card details directly.
2. How We Use Your Information
We use your personal information to:
Provide career coaching, CV writing, interview preparation, LinkedIn profile optimization, and other related services.
Communicate with you about your bookings, consultations, and service updates.
Improve our services, track service delivery, and enhance your experience.
Process payments securely (via Stripe or manual bank transfers).
Send marketing communications, newsletters, or special offers (if you have opted in to receive them).
3. How We Protect Your Information
We are committed to safeguarding your personal information. We implement a variety of security measures to ensure your data is protected:
Encryption: Personal data and payments are processed securely through encrypted channels.
Access Control: Only authorized personnel have access to your data for the purposes of providing the requested services.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
With trusted third-party service providers, such as payment processors (e.g., Stripe) and email marketing platforms, to help us deliver services to you. These third parties are contractually obligated to protect your personal data.
If required by law or regulation, to comply with legal obligations or to protect our rights.
5. Your Rights Under GDPR (if applicable)
If you are located in the European Union, you have certain rights regarding your personal data, including:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can update or correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You can request that we limit how we use your personal data in certain circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.
Right to Object: You can object to the processing of your personal data in certain cases, including for direct marketing purposes.
To exercise these rights, please contact us at [privacy@keycareers.co.uk].
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website. These technologies help us:
Understand how you interact with our website and services.
Customize content and offers based on your preferences.
Track usage trends to improve our website’s functionality.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before submitting any personal data.
8. Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed, we will securely delete or anonymise it.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will update the "Effective Date" at the top of the policy and notify you via email or other appropriate communication channels if necessary. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
Email: [support@keycareers.co.uk]
Phone: [Your Phone Number]